SM
Simphiwe M

1 reviews | Active since May 2021

25 May 2021, 15:31

VERY POOR SERVICE

I would like to register my disappointment and frustration regarding the handling and delivery of my child medication for the past three months by pharmacy direct. I have been receiving late delivery of the medication and my child would spend weeks without medication because of late delivery. Recently the medication that was delivered only lasted for 2 weeks and my child had to wait another 2 weeks to get the medication again. Again not all medication was recently delivered as per doctor’s prescription and there’s no communication as to when the outstanding medication will be delivered. I have to call pharmacy direct every week to inquire about the same thing for the past 3 months. This have a very negative impact on my child’s health as her life is depended on this medication.

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply25 May 2021, 15:46
Official
 Dear Member
 
 We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.
 
 Thank you kindly
 Pharmacy Direct Team 

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply27 May 2021, 08:52
Official
Dear Member

We can confirm that the manager has been in contact with you and feedback has been provided to your complaint. 

Thank you kindly
Pharmacy Direct Team