Very poor service

I requested a detailed statement since the 27th of May and I phoned again on the 28th of May and I spoke to Salome who told me that she will not send it on the 28th she will send it on the [URL Removed] the 29th nothing is sent I phoned Salome again and she promised to send it immediately...still nothing happened I phoned an hour later and mmiraculously I spoke to the lady who helped on the 27th and she promised to send immediately still nothing happened......<br> <br> I don't know what to do now my baby is on chronic medication I need to see what happened on the detailed statement so that I can settle the account and get the next medicines because I suspect that the payments that I have been making were not properly allocated..<br> <br> My baby needs her medication and Pharmacy direct is giving me a very very poor service