HR
Helena R
1 reviews | Active since Aug 2021
03 Sept 2023, 05:56
Very late delivery of medication
Paid on the 28th August for acute medication. Not yet arrived on 3 Sept 2023 although they say it was dispensed on 30th August. Cost me R200 extra to get medication from a local pharmacy for the extra days so far. Is thr problem the courier or what? The call centre staff is very friendly and promises help but they cannot deliver the medication. Pharmacy Direct must really pay attention ti this.
Helpful (0)
Replies (4)0
Replies (4)
Pharmacy Direct (Centurion)'s replyOfficial
04 Sept 2023, 10:11Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply04 Sept 2023, 10:11
Official
Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
04 Sept 2023, 13:06Dear member
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct (Centurion)'s reply04 Sept 2023, 13:06
Official
Dear member
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
HR
Helena R's updateReviewer Update
04 Sept 2023, 13:14Herewith I would like to thank Pharmacy Direct for the prompt response after my complaint.
They followed up on the problem and I received my medication today. I was contacted twice today before it was delivered and after the delivery, to make sure that I received it.
This is excellent service. I am impressed!
Thanks again
Kind Regards
Helena van Rooyen
They followed up on the problem and I received my medication today. I was contacted twice today before it was delivered and after the delivery, to make sure that I received it.
This is excellent service. I am impressed!
Thanks again
Kind Regards
Helena van Rooyen
HR
Helena R's update04 Sept 2023, 13:14
Reviewer Update
Herewith I would like to thank Pharmacy Direct for the prompt response after my complaint.
They followed up on the problem and I received my medication today. I was contacted twice today before it was delivered and after the delivery, to make sure that I received it.
This is excellent service. I am impressed!
Thanks again
Kind Regards
Helena van Rooyen
They followed up on the problem and I received my medication today. I was contacted twice today before it was delivered and after the delivery, to make sure that I received it.
This is excellent service. I am impressed!
Thanks again
Kind Regards
Helena van Rooyen
Pharmacy Direct (Centurion)'s replyOfficial
04 Sept 2023, 15:13Dear Member
It warms our heart to hear your positive feedback! Thank you, and rest assured that we’ll always try our best to exceed your expectations.
Kind regards
Pharmacy Direct Team
It warms our heart to hear your positive feedback! Thank you, and rest assured that we’ll always try our best to exceed your expectations.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply04 Sept 2023, 15:13
Official
Dear Member
It warms our heart to hear your positive feedback! Thank you, and rest assured that we’ll always try our best to exceed your expectations.
Kind regards
Pharmacy Direct Team
It warms our heart to hear your positive feedback! Thank you, and rest assured that we’ll always try our best to exceed your expectations.
Kind regards
Pharmacy Direct Team