Very bad service of a necessary service

I sent an email 20/01/2020 with the subject line change of delivery address on 20/01/2020. Today is the 05/02/2020 and I still did not receive my medication. They dropped my meds at my previous place of employment. After numerous phone calls of which my query has been to referred to manager upon manager - still no medication or feedback. Every day I must hear a manager will call me back. No calls received to date. I am on chronic hypertension medication of which I havent had for more than 2 weeks now,I am with Bonitas medical aid whereby I am forced to deal with pharmacy direct. This is totally unacceptable and really bad service. I have never had such bad service ever in my life!!!!!!! I will be cancelling my Bonitas membership as well. Since I called them twice now whereby they supposedly will first put me through to a team leader and then the call went dead. The second time - no team leader was available. If this is the way you treat your members I am utterly disgusted.!!!!!!!!!!!!!!!!!! Hope you never get treated this way by a medical aid that takes your money and this is the service you get.