MS
Marc S

1 reviews | Active since Jul 2011

13 Apr 2020, 07:12

Usual pathetic service & zero chronic meds delivered

Every single month, for months and months and month now, I have to chase Pharmacy Direct for my meds. I have had to chase them about remembering my meds, to delivering my meds, to using my updated scripts, to getting my address correct, to absolutely everything and anything to do with their service. Today again, I had to beg and plead for my meds. I even logged a complaint on Hello Peter in desperation. I was promised by Rowena that they would be delivered today. Promised that I would get my urgently required chronic meds today. Guess what, NOTHING!!! So typical of the service Ihave received over the years from this Company. Bonitas insist we use them, by only giving us our "discounts"etc if we use them BUT then when we do we have to put up with kind of blatant lack of service and delivery.......... tonight my daughter does not have her meds!!!! Thank you Pharmacy Direct!!!!! — with Annie Schmidt.

0
Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply14 Apr 2020, 08:00
Official
Dear Member

Thank you for bringing the matter to my attention. 

The manager will be in contact with you shortly in order to provide feedback.

Kind regards
Pharmacy Direct Team
MS
Marc S's update14 Apr 2020, 08:15
Reviewer Update
WHAT IS THE POINT???
ROWENDA DID LAST WEEK AND STILL WE NEVER GOT OUR CHRONIC MEDS!!!!!!!
YOU SHOULD BE ASHAMED OF YOURSELVES!!!!!
MS
Marc S's update15 Apr 2020, 13:37
Reviewer Update
Bull****!!!!!!!!!!!
Our matter is NOT resolved!!!!!!!!
Get your facts right!!!!
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply16 Apr 2020, 17:45
Official
Dear Member

We can confirm that the manager has been in contact with you and feedback has been provided to your complaint. 

The managers direct contact details has also been provided for future enquiries. 

Kind regards
Pharmacy Direct team.