Useless Service provider

Pharmacy Direct is one of thee worst People to deal with. They are absolutely USELESS and should not be a preferred service provider for any medical aid, They are on the ball to process claims and get paid, but getting service delivery from them is pathetic. They ran my script 25th Nov and it is now 6th December and no delivery. This is for critical medication. The agents are none the wiser, you call and wait forever for them to answer, and then be told they did not process the claim.....