Useless organisation

For 7 years I have had the misfortune of dealing with Pharmacy Direct. (My medical aid forces me to use their services.) During that time I have had countless problems, non-deliveries, incorrect deliveries, duplicate deliveries, late deliveries, incorrect pricing to name just a few problems. On 2 occasions I was sent the medication for someone else. When I brought this to their attention they never came to collect it and I had to dispose of the medication which was valued at several thousand Rand. On all occasions when there has been a problem - dealing with the call centre has been almost impossible. The call centre staff are extremely friendly but have no power at all to resolve any problem. Everything always has to be referred to a pharmacist who you are unable to talk to. Needless to say - nothing happens and another phone call or email is required. Almost every query/complaint requires numerous emails or telephone calls to try and resolve a problem. This is the most useless organisation I have ever had the misfortune of dealing with.