Useless customer service and incapable of delivery

I moved in April 2023 to a new town. For some reason Pharmacy Direct and DSV couriers are incapable of changing a delivery address. It is now almost a year since I moved and still you keep sending my chronic medication to a partial new and partial old delivery address.

I updated my address on the client portal, I have sent emails and I have called numerous times. Every time I am told it has been rectified and still they are sending my medication to the wrong address. This means EVERY TIME they send my chronic medication, I have to call them and DSV and try and get the package redirected to the correct delivery address. This is a waste of my time and causes delays in me getting my chronic medication each time.