Urgent Non-Delivery of Medication Order

I am writing to express my extreme dissatisfaction with the service provided by Pharmacy Direct regarding my recent medication order. On 18 March, I placed an order for medication with I Pharmacy Direct, providing them with a prescription. Despite submitting my order promptly, I have yet to receive the delivery of the medication. It has now been (seven days) since the order was placed, and the delay is causing significant distress as the medication is urgently required. Furthermore, I attempted to address this issue by contacting Pharmacy Direct via email on Thursday, 21 March, to inquire about the status of my order. Regrettably, my email went unanswered, leaving me without any clarification or resolution. In addition to the lack of response to my email, I have received multiple SMS messages instructing me to call the call center number, ***. However, every attempt to contact the call center has been met with endless holds, further exacerbating my frustration and anxiety about the situation. This level of disregard for customer inquiries and the failure to fulfill orders in a timely manner is completely unacceptable, particularly when dealing with essential medication. I expected a higher standard of service from a reputable pharmacy such as I Pharmacy Direct. I urgently request that immediate action be taken to rectify this situation. I require prompt delivery of the medication as per my original order. Additionally, I expect a thorough investigation into the cause of the delay and an explanation for the lack of communication regarding the status of my order.