Urgent delivery promises broken...again!
I have had various terrible dealings with Pharmacy Direct.
They never deliver when they say they will. They are ALWAYS late, especially 28 day chronic medication.
In this specific situation the following is applicable: - 31 Jan 2018 11:15: I call call centre. Koketso answers. I say that I need urgent Chronic medication latest Friday. Koketso confirmed she received script and confirmed delivery will be Friday. - 31 Jan 2018 12:20: Receive SMS from Pharmacy Direct that script has been received. - 02 Jan 2018 08:48: Receive SMS from Bonitas M/Aid that claim has been processed. - 02 Jan 2018 14:10: Receive call from Pharmacy Direct Dispensing confirming medication. When asked about delivery they confirm that it can only happen Monday 05 Feb 2018. I asked that a manager urgently call me. No phone call received.
This is the 4th time that Pharmacy cannot deliver my meds and cause me to be out of pocket. Please urgently contact me and arrange for delivery on Saturday 03 Feb latest.
Good day Mr. Retief
Thank you for bringing the matter to our attention.
Please be advised that the normal processing time for a new prescription/application takes 5-7 working days. Pharmacy Direct only received your prescription on the 31/01/2018. The clinical team has processed the medication as urgent and the parcel has been dispatched. The manager has contacted you regarding arrangements made.
Please contact to us should you have any further enquiries.
Kind regards
Pharmacy Direct.
Good day Mr. Retief
Thank you for bringing the matter to our attention.
Please be advised that the normal processing time for a new prescription/application takes 5-7 working days. Pharmacy Direct only received your prescription on the 31/01/2018. The clinical team has processed the medication as urgent and the parcel has been dispatched. The manager has contacted you regarding arrangements made.
Please contact to us should you have any further enquiries.
Kind regards
Pharmacy Direct.