cP
chantel P
1 reviews | Active since Nov 2012
06 Jan 2023, 13:16
Upset
I have sent 6 emails and made numerous phone calls and not one person is getting back to me.
They do not make an effort of calling you before delivering medication you might not need ,even though I have asked them a number of times to do so.
They delivered medication I did not need and they do not come to fetch it after speaking with a couple of pharmacist. Every time they say they will escalate it and not 1 single person goes through the trouble of contacting me back
Helpful (0)
Replies (8)0
Replies (8)
Pharmacy Direct (Centurion)'s replyOfficial
06 Jan 2023, 13:28Dear member,
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply06 Jan 2023, 13:28
Official
Dear member,
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
06 Jan 2023, 15:17Dear Member,
We can confirm a manager has been in contact with you and feedback has been provided to your complaint. We will arrange urgent collection as per discussion with manager. Rest assured we’ll try our best to fix it!
Kind Regards
Pharmacy Direct Team
We can confirm a manager has been in contact with you and feedback has been provided to your complaint. We will arrange urgent collection as per discussion with manager. Rest assured we’ll try our best to fix it!
Kind Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply06 Jan 2023, 15:17
Official
Dear Member,
We can confirm a manager has been in contact with you and feedback has been provided to your complaint. We will arrange urgent collection as per discussion with manager. Rest assured we’ll try our best to fix it!
Kind Regards
Pharmacy Direct Team
We can confirm a manager has been in contact with you and feedback has been provided to your complaint. We will arrange urgent collection as per discussion with manager. Rest assured we’ll try our best to fix it!
Kind Regards
Pharmacy Direct Team
cP
chantel P's updateReviewer Update
10 Jan 2023, 12:23Thank you for phoning me back-still waiting on my collection which would have been latest yesterday
cP
chantel P's update10 Jan 2023, 12:23
Reviewer Update
Thank you for phoning me back-still waiting on my collection which would have been latest yesterday
Pharmacy Direct (Centurion)'s replyOfficial
10 Jan 2023, 13:11Dear member,
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply10 Jan 2023, 13:11
Official
Dear member,
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
10 Jan 2023, 17:50Dear member,
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply10 Jan 2023, 17:50
Official
Dear member,
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
cP
chantel P's updateReviewer Update
09 Feb 2023, 15:12PHARMACY DIRECT: We were only able to repeat the items on your prescription that have no co-payments due to an account in arrears. Please visit www.pharmacydirect.co.za to pay online and chat with an agent.
The medication was collected ons the 16th of January by a gentleman named Peter and has not yet been credited.
Please rectify in order to receive my new script
The medication was collected ons the 16th of January by a gentleman named Peter and has not yet been credited.
Please rectify in order to receive my new script
cP
chantel P's update09 Feb 2023, 15:12
Reviewer Update
PHARMACY DIRECT: We were only able to repeat the items on your prescription that have no co-payments due to an account in arrears. Please visit www.pharmacydirect.co.za to pay online and chat with an agent.
The medication was collected ons the 16th of January by a gentleman named Peter and has not yet been credited.
Please rectify in order to receive my new script
The medication was collected ons the 16th of January by a gentleman named Peter and has not yet been credited.
Please rectify in order to receive my new script
cP
chantel P's updateReviewer Update
30 Mar 2023, 12:42Good day
Can someone please assist as I am not getting help via email.
The script I received recently was incorrect. The pharmacist issued my old script and I have sent a new script through.
The following needs to be collected and credited:
lexamil 20mg x1 (this is no longer a medication on my new script.)
The incorrect script claimed Script pdc***1
I have tried phoning but the lines are extremely busy.
Can someone please assist as I am not getting help via email.
The script I received recently was incorrect. The pharmacist issued my old script and I have sent a new script through.
The following needs to be collected and credited:
lexamil 20mg x1 (this is no longer a medication on my new script.)
The incorrect script claimed Script pdc***1
I have tried phoning but the lines are extremely busy.
cP
chantel P's update30 Mar 2023, 12:42
Reviewer Update
Good day
Can someone please assist as I am not getting help via email.
The script I received recently was incorrect. The pharmacist issued my old script and I have sent a new script through.
The following needs to be collected and credited:
lexamil 20mg x1 (this is no longer a medication on my new script.)
The incorrect script claimed Script pdc***1
I have tried phoning but the lines are extremely busy.
Can someone please assist as I am not getting help via email.
The script I received recently was incorrect. The pharmacist issued my old script and I have sent a new script through.
The following needs to be collected and credited:
lexamil 20mg x1 (this is no longer a medication on my new script.)
The incorrect script claimed Script pdc***1
I have tried phoning but the lines are extremely busy.
Pharmacy Direct (Centurion)'s replyOfficial
30 Mar 2023, 13:08Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply30 Mar 2023, 13:08
Official
Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team