SN
Simangele N
1 reviews | Active since Mar 2015
25 Feb 2019, 13:55
Unsettled claim
IM SICK AND TIRED OF MEDSHIELD AND PHARMACY DIRECT. I received notification that I owe pharmacy direct R352.66 of which I don’t understand why would my CHRONIC benefits be used up in MAY and surprisingly from JUNE to DECEMBER you got full payments. I’M NOT SURE WHO IS THE CULPRIT HERE BUT SOMEONE IS NOT DOING THEIR JOB ITS EITHER MEDSHIELD OR PHARMACY DIRECT. I HAVE BEEN USING PHARMACY DIRECT FOR YEARS AND THIS IS THE FIRST TIME THAT SOMETHING LIKE THIS HAPPENS. IM EVEN CONSIDERING OR WITHDRAWING MY CURRENT SCRIPT AND MOVE IT TO ANOTHER PHARMACY.
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Pharmacy Direct (Centurion)'s replyOfficial
25 Feb 2019, 15:15 Dear member, We confirm that a Fund Account Manager have been in contact to assist and provided you with the following feedback. The account in arrears that you are referring to is for medication provided to you on 24th Of October 2014, co-payments app**** as the medication was out of formulary. The pharmacy also contacted you on the 24th October 2014 to confirm verbally that you accept these charges and will pay the shortfall. Pharmacy Direct has informed you and requested payment for the outstanding account on 11 different occasions since 2014 to 2019. We thank you for committing today that you will be settling the outstanding balance. Kind regards Pharmacy Direct team
Best regards,
Pharmacy Direct (Centurion)'s reply25 Feb 2019, 15:15
Official
Dear member, We confirm that a Fund Account Manager have been in contact to assist and provided you with the following feedback. The account in arrears that you are referring to is for medication provided to you on 24th Of October 2014, co-payments app**** as the medication was out of formulary. The pharmacy also contacted you on the 24th October 2014 to confirm verbally that you accept these charges and will pay the shortfall. Pharmacy Direct has informed you and requested payment for the outstanding account on 11 different occasions since 2014 to 2019. We thank you for committing today that you will be settling the outstanding balance. Kind regards Pharmacy Direct team
Best regards,