Unhelpful service agents

If there was a half a star I was going to give it to this business. I was told my medication has not been approved by the medical aid. I then asked if I can pay cash in the meantime, they told me no I must wait till the medical aid approves or go and buy from another pharmacy. How do I go and buy from another pharmacy when my doctor's script is with you? You guys really need to improve your non existent customer service. You are so disappointing, it looks like your business model is not to solve a problem that your customers have but about getting the money.