Unhappy First Time Customer

It was the first time I used Pharmacy Direct. My first batch of chronic meds was received 16/03. There were 2 items short. I phoned on the following Monday just to find out it was not sent because there is a co payment on one item and the other falls under acute. Why didn't anyone phone me before the initial script was sent? Anyway... That was sorted and they would send it urgently as I ran out of blood pressure meds. I still did not receive the package although we received an sms last week Tuesday confirming delivery the following day. I phoned on Friday, where a lady promised to call me back, no one called. I called again an another lady confirmed that it will still be delivered the same day. Nothing was received. I called this morning AGAIN, apparently the driver said he wanted to deliver on the Thursday (21st), but we weren't home. A total lie as we stayed at home the whole weekend. There is anyway 24/7 someone at my house. Apparently the delivery will be done today still. I am waiting in anticipation...

I am at a point of cancelling my script with Pharmacy Direct and rather collect from my local pharmacist even if this means I have a much larger co-payment.