Unhappy customer

Your logo says caring,reliable&affordable don't think so my wife had been waiting for a week for chronic medication from 23/06/21 on Friday when I got home from work my wife was upset she said she still does not have her medication so I phone and they said to me it is in the dispenser I spoke to someone in charge and she said they will deliver on saterday they did but only half of her medication it cost me R1800 to go and get her medication from a other pharmacy if I had a choice I will not use pharmacy direct by my medical aid insists that I do it is Monday 28/06/21 still not received other half of the medication the invoice says R344.54 that was given to my wife but the system said R1165.79 and that what we paid