Unhappy customer

Pharmacy Direct is working overtime to **** their clients off. I spoke to Tebogo last week and this week (who was helpful enough) and she advised that 2 of my medication will be processed only one has been processed and out for delivery. I spoke to few agents via WhatsApp and they’re telling me I have to pay a copayment. (Who are useless) I paid R48 last week, I haven’t received any other message that I’m still owing. Honestly think that pharmacy direct doesn’t care about their clients health and they’re communication is as terrible as a pit toilet