AK
Abegail K
1 reviews | Active since Jan 2021
07 Jun 2021, 12:12
Unauthorised claim by Pharmacy Direct
Good-day I have been using PHARMACY DIRECT for my chronic medication for a few years and i have not used them this year and "boom" on 03/06/2021 an email from my medical aid stating that i bought VIT-CO MAX from them and R288,65 paid . When i contacted them they kept giving me numbers to call which are all not working. Four different stuff members kept doing the same thing.
Helpful (0)
Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
07 Jun 2021, 12:50Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply07 Jun 2021, 12:50
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
07 Jun 2021, 12:56Dear Member
We can confirm that the manager has been in contact with you and feedback was provided to your complaint.
Kindly note that your medical aid has instructed Pharmacy Direct to deliver your multivitamins and your medical aid has provided email communication in this regard on 15/05/2021.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback was provided to your complaint.
Kindly note that your medical aid has instructed Pharmacy Direct to deliver your multivitamins and your medical aid has provided email communication in this regard on 15/05/2021.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply07 Jun 2021, 12:56
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback was provided to your complaint.
Kindly note that your medical aid has instructed Pharmacy Direct to deliver your multivitamins and your medical aid has provided email communication in this regard on 15/05/2021.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback was provided to your complaint.
Kindly note that your medical aid has instructed Pharmacy Direct to deliver your multivitamins and your medical aid has provided email communication in this regard on 15/05/2021.
Kind regards
Pharmacy Direct Team
AK
Abegail K's updateReviewer Update
07 Jun 2021, 13:00The manager has indeed contacted me and apologized for her stuff that gave me runaround earlier but her explaination was good enough since she told me about the correspondence with my medical aid and she does not know when i will receive the product
AK
Abegail K's update07 Jun 2021, 13:00
Reviewer Update
The manager has indeed contacted me and apologized for her stuff that gave me runaround earlier but her explaination was good enough since she told me about the correspondence with my medical aid and she does not know when i will receive the product