Unacceptable Delay and Lack of Communication Regarding Urgent Prescription

I submitted my mother's prescription on 22 June and received no response. I followed up with a call on 25 June, only to be told there were issues with the email and nothing had come through. I then resent the prescription and clearly marked it as urgent.

An SMS was sent requesting payment, which we paid and sent proof of payment on 2 July. It’s now been over a week with no feedback. I called again and was informed that the proof of payment was received, but no one can explain why the medication still hasn’t been dispatched.

This was flagged as urgent, yet the response and handling have been anything but. This lack of communication and urgency is unacceptable, especially when it involves essential medication.