Unacceptable customer service

<p>Pharmacy direct has not delivered monthly subscription medication for my mother since last year December. I phone and followed up with Rowinda on Monday the 13th of February 2017. Rowinda assured me that she can see that the medication is ready for dispatch and gave me assurance that medication will be delivered on the 14th of February 2017. This did not materialized. I phoned again on the 16th and spoke to Prudence. She assured me that she has escalated the mater to her manager via email. I asked her to also rely the message to the manager in person and let the manager give me a call urgently and not later than hour from time of call. Hours went by and the manager did not and has not called back. This is totally unacceptable. In the mean time, my mother does not have her daily medication for weeks. THIS IS AFFECTINH HER HEALTH Can someone that still cares about customer service resolve this urgently? I need an n enquiry to be done and written reply to explain what went wrong. My requests via the phone are clearly getting ignored. SHAME ON YOUR POOR CUSTOMER SERVICE PHARMACY DIRECT. </p>