Two Weeks Without Chronic Diabetes Medication – Repeated Promises, No Resolution

I am extremely disappointed with the service I have received from Pharmacy Direct regarding my chronic medication. I have now been waiting approximately two weeks for my prescribed chronic medication, including my diabetes medication, and despite repeatedly following up, I still have not received it. During this period I have been in contact regarding the matter on several occasions. I have repeatedly been told that someone will call me back or that the matter will be attended to. Those promised callbacks have not materialised, and most importantly, my medication has still not been delivered. This is not simply a delayed online order. These are prescribed chronic medicines required for the ongoing management of my health. A prolonged delay in supplying chronic diabetes medication should therefore be treated with an appropriate level of urgency. What is particularly frustrating is that I have tried to resolve this through the normal channels before escalating the matter publicly. I should not have to continually follow up between Pharmacy Direct and my medical scheme simply to establish what is happening with medication that has been prescribed and is expected to be supp****. I am not looking for another promise that somebody will call me back. I am requesting a clear and accountable resolution: Confirmation of the current status of my complete chronic prescription. A clear explanation for why the medication has still not been supp****. Confirmation of whether there is any authorisation, payment, prescription or medical-scheme issue preventing dispensing. A firm indication of when my outstanding medication will actually be dispatched and delivered. Urgent intervention if there is any risk of interruption to my prescribed chronic treatment. I would appreciate Pharmacy Direct treating this as a genuine healthcare-service issue rather than another routine customer-service query. I have been patient and have made repeated attempts to resolve this directly. After approximately two weeks without my medication and without the promised follow-up, I believe escalation is justified. I would like this resolved urgently and would appreciate a substantive response rather than another callback promise.