Two weeks just to receive medication after several calls & emails

Pharmacy Direct starting 2023 with their usual terrible service. I ordered my medication having already run out because of my GP. When I told PD that it was urgent, it took them TWO WEEKS to deliver it, despite my follow up calls AND emails on the urgency of my medication. The PD service is TERRIBLE and Bonitas should stop this rule that we have to use Pharmacy Direct because they are actually putting people in danger. I was forced to get crucial chronic meds from Dishchem (at my own cost) because I knew PD would take (at least) days to deliver. A few days is understandable; it has to go through a system. But when they take three WORKING days (5 days in total) just to capture a (repeat!) script on the system, that is beyond ridiculous. They never fail to disappoint, and I cannot believe they're still in operation. Even emailing a manager directly did no good and I never even received a response, let alone help. Bonitas please give us another option for a medication service provider.