LW
Linda W
1 reviews | Active since Feb 2018
03 Jun 2020, 18:47
Trouble with mother's heart medication...again!
Yet again, we are waiting for my elderly mother's heart medication. She received a delivery of only part of her script on 26 May 2020. Statement received with the delivery showed zero outstanding balance, yet - the whole script was not sent. Upon enquiry we are reminded of a co-payment due on a delivery of my father's medication - only delivered yesterday... The previous time I complained in Hello Peter, I got support from them quickly - I do not want to complain each time, but this company does not follow up on their e-mails, yet again.....!
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Replies (2)
Pharmacy Direct (Centurion)'s replyOfficial
04 Jun 2020, 08:34Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team.
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)'s reply04 Jun 2020, 08:34
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team.
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)'s replyOfficial
04 Jun 2020, 09:38Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Please be advised that medication are processed automatically every 28 days to avoid break in therapy. Previous delivery was done 08/05/2020. The next cycle date is 04/06/2020.
Kind regards
Pharmacy Direct Team.
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Please be advised that medication are processed automatically every 28 days to avoid break in therapy. Previous delivery was done 08/05/2020. The next cycle date is 04/06/2020.
Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)'s reply04 Jun 2020, 09:38
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Please be advised that medication are processed automatically every 28 days to avoid break in therapy. Previous delivery was done 08/05/2020. The next cycle date is 04/06/2020.
Kind regards
Pharmacy Direct Team.
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Please be advised that medication are processed automatically every 28 days to avoid break in therapy. Previous delivery was done 08/05/2020. The next cycle date is 04/06/2020.
Kind regards
Pharmacy Direct Team.