VB
Vanessa B
1 reviews | Active since Nov 2019
19 Apr 2022, 15:49
TOTALLY UNACCEPTABLE SERVICE LEVELS
Prescription was received by Pharmacy Direct (and receipt acknowledged by them) on 1 April 2022. TWO WHOLE WEEKS LATER on 14 April I finally received a message from them saying that delivery would take place on that day (14 April). It is now 19 April, with no delivery, and when I called them today they told me the delivery would probably be tomorrow, 20 APRIL. How can a business that delivers LIFE-SAVING MEDICAL PRODUCTS take 3 WEEKS to deliver the product?? This is beyond unacceptable! Their service is shocking and no-one cares as they have the monopoly through the medical aids!! If you don't order through them you pay huge penalties. Disgusting!
Helpful (0)
Replies (5)0
Replies (5)
Pharmacy Direct (Centurion)'s replyOfficial
19 Apr 2022, 16:01Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply19 Apr 2022, 16:01
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
21 Apr 2022, 08:24 Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply21 Apr 2022, 08:24
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
VB
Vanessa B's updateReviewer Update
21 Apr 2022, 09:06The above response is absolutely not true! I have not received any feedback whatsoever from anyone at Pharmacy Direct. I have however FINALLY had delivery of a parcel by the courier, albeit 6 DAYS later than I was originally told, and 3 WEEKS after submitting prescriptions.
VB
Vanessa B's update21 Apr 2022, 09:06
Reviewer Update
The above response is absolutely not true! I have not received any feedback whatsoever from anyone at Pharmacy Direct. I have however FINALLY had delivery of a parcel by the courier, albeit 6 DAYS later than I was originally told, and 3 WEEKS after submitting prescriptions.
Pharmacy Direct (Centurion)'s replyOfficial
21 Apr 2022, 11:53Dear Member
We do apologize for the misinformation. We can now confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We do apologize for the misinformation. We can now confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply21 Apr 2022, 11:53
Official
Dear Member
We do apologize for the misinformation. We can now confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We do apologize for the misinformation. We can now confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
21 Apr 2022, 11:53Dear Member
We do apologize for the misinformation. We can now confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We do apologize for the misinformation. We can now confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply21 Apr 2022, 11:53
Official
Dear Member
We do apologize for the misinformation. We can now confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We do apologize for the misinformation. We can now confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team