AB
Antonio B
1 reviews | Active since Apr 2010
17 Apr 2024, 15:31
TOTAL LACK OF CONSIDERATION
Yesterday (Tuesday 16 April) at 07h04, I received the following SMS text: “Your parcel PD*******028 from Pharmacy Direct is out for delivery and will arrive before 5:00 PM by DSV courier. Track https:[string removed]. I planned for someone to be at the address all day until 5:00 PM. NO DELIVERY TOOK PLACE IF FOR WHATEVER REASON YOU ARE NOT ABLE TO DELIVER WHEN YOU INDICATE HAVE THE DECENCY TO INFORM YOUR CLIENTS.
Today, I received no communication regarding the delivery. I went onto DSV’s web site and entered my tracking number. The tracking results for PD*******028 state as follows: “Current status: Unit returned to branch Estimated delivery: 12 April 2024 by 14:30” 12 April was 5 days ago - ???????
Helpful (0)
Replies (5)0
Replies (5)
Pharmacy Direct (Centurion)'s replyOfficial
17 Apr 2024, 15:57Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply17 Apr 2024, 15:57
Official
Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
AB
Antonio B's updateReviewer Update
17 Apr 2024, 18:32I see that there was a missed call from dialling code 012 which I assume to be from Pharmacy Direct. However, there was no voice message left.
I also received a call from DSV courier in Bloemfontein.
NO APOLOGY WAS OFFERED for having me wait for the non-delivery on Tuesday!
The guy to whom I spoke to even suggested that my statement [no delivery took place nor did anyone phone me before 5:00 PM to let me know that there would be no delivery] was incorrect.
He told me that the driver “tried to phone me”.
Well, there was a missed call from 083 *** **17 but that was at 5:12 PM when I was on my way to an appointment [out of cellphone range] which I had to change to be available to receive my non-delivery.
But no voice message was left and I do not return unknown missed calls.
NO APOLOGY WAS OFFERED for having me wait for the non-delivery on Tuesday!
The guy to whom I spoke to even suggested that my statement [no delivery took place nor did anyone phone me before 5:00 PM to let me know that there would be no delivery] was incorrect.
He told me that the driver “tried to phone me”.
Well, there was a missed call from 083 *** **17 but that was at 5:12 PM when I was on my way to an appointment [out of cellphone range] which I had to change to be available to receive my non-delivery.
But no voice message was left and I do not return unknown missed calls.
DSV courier wanted to schedule the delivery for tomorrow (Thursday 18 April).
When I told the caller that I was not available tomorrow, only from Friday, I was informed that the earliest that they will be able to deliver is Tuesday next week.
When I told the caller that I was not available tomorrow, only from Friday, I was informed that the earliest that they will be able to deliver is Tuesday next week.
Apparently, this courier only delivers to my town on Tuesdays and Thursdays.
Great choice for a Pharmacy supplying medication to clients.
So, I will have to go without my cardiac chronic medication for a few days!
Unfortunately, if I do not use Pharmacy Direct, Bonitas Medical Fund penalises me with a hefty co-payment on my chronic medication.
So for now, I have to put up with this type of attitude!
AB
Antonio B's update17 Apr 2024, 18:32
Reviewer Update
I see that there was a missed call from dialling code 012 which I assume to be from Pharmacy Direct. However, there was no voice message left.
I also received a call from DSV courier in Bloemfontein.
NO APOLOGY WAS OFFERED for having me wait for the non-delivery on Tuesday!
The guy to whom I spoke to even suggested that my statement [no delivery took place nor did anyone phone me before 5:00 PM to let me know that there would be no delivery] was incorrect.
He told me that the driver “tried to phone me”.
Well, there was a missed call from 083 *** **17 but that was at 5:12 PM when I was on my way to an appointment [out of cellphone range] which I had to change to be available to receive my non-delivery.
But no voice message was left and I do not return unknown missed calls.
NO APOLOGY WAS OFFERED for having me wait for the non-delivery on Tuesday!
The guy to whom I spoke to even suggested that my statement [no delivery took place nor did anyone phone me before 5:00 PM to let me know that there would be no delivery] was incorrect.
He told me that the driver “tried to phone me”.
Well, there was a missed call from 083 *** **17 but that was at 5:12 PM when I was on my way to an appointment [out of cellphone range] which I had to change to be available to receive my non-delivery.
But no voice message was left and I do not return unknown missed calls.
DSV courier wanted to schedule the delivery for tomorrow (Thursday 18 April).
When I told the caller that I was not available tomorrow, only from Friday, I was informed that the earliest that they will be able to deliver is Tuesday next week.
When I told the caller that I was not available tomorrow, only from Friday, I was informed that the earliest that they will be able to deliver is Tuesday next week.
Apparently, this courier only delivers to my town on Tuesdays and Thursdays.
Great choice for a Pharmacy supplying medication to clients.
So, I will have to go without my cardiac chronic medication for a few days!
Unfortunately, if I do not use Pharmacy Direct, Bonitas Medical Fund penalises me with a hefty co-payment on my chronic medication.
So for now, I have to put up with this type of attitude!
Pharmacy Direct (Centurion)'s replyOfficial
18 Apr 2024, 08:43Dear Member,
We're so sorry to be the cause of your frustration at the moment!! We will do our absolute best to get this resolved for you.
Regards
Pharmacy Direct Team
We're so sorry to be the cause of your frustration at the moment!! We will do our absolute best to get this resolved for you.
Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply18 Apr 2024, 08:43
Official
Dear Member,
We're so sorry to be the cause of your frustration at the moment!! We will do our absolute best to get this resolved for you.
Regards
Pharmacy Direct Team
We're so sorry to be the cause of your frustration at the moment!! We will do our absolute best to get this resolved for you.
Regards
Pharmacy Direct Team
AB
Antonio B's updateReviewer Update
18 Apr 2024, 12:20Clearly, my conversation with the individual from DSV in Bloemfontein yesterday (Wednesday 17 April) was totally ignored. I told him that I WOULD NOT BE AVAILABLE today to receive the delivery today (Thursday 18 April).
Incredibly, this morning at 07h08 I received the following SMS text:
"Your parcel PD69******28 from Pharmacy Direct is out for delivery and will arrive before 5:00 PM by DSV courier. Track https: [details removed] “
I can only shake my head!
"Your parcel PD69******28 from Pharmacy Direct is out for delivery and will arrive before 5:00 PM by DSV courier. Track https: [details removed] “
I can only shake my head!
AB
Antonio B's update18 Apr 2024, 12:20
Reviewer Update
Clearly, my conversation with the individual from DSV in Bloemfontein yesterday (Wednesday 17 April) was totally ignored. I told him that I WOULD NOT BE AVAILABLE today to receive the delivery today (Thursday 18 April).
Incredibly, this morning at 07h08 I received the following SMS text:
"Your parcel PD69******28 from Pharmacy Direct is out for delivery and will arrive before 5:00 PM by DSV courier. Track https: [details removed] “
I can only shake my head!
"Your parcel PD69******28 from Pharmacy Direct is out for delivery and will arrive before 5:00 PM by DSV courier. Track https: [details removed] “
I can only shake my head!
Pharmacy Direct (Centurion)'s replyOfficial
18 Apr 2024, 14:02Dear member
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply18 Apr 2024, 14:02
Official
Dear member
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team