MS
Mathew S

1 reviews | Active since Jan 2023

17 Jan 2023, 14:30

This "online" pharmacy is a bad joke

How are you going to be an online pharmacy when your website is completely unresponsive?! I've tried over and over to enter in my dependent to load her chronic script but the website never captures the information. Same when I try to enter my delivery address, same when I try to change or add anything it seems.

Customer service is just as bad, I've requested callbacks both directly and through my medical aid who said you should respond in a few minutes to their request but that hasn't happened. I've phoned as well but I sit in the queue so long I run out of airtime.

Absolutely terrible service and I haven't even been able to try order anything from you yet so I can only imagine how that's going to go

0
Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply17 Jan 2023, 16:27
Official
Dear member,


 


Thank you for bringing the matter to our attention.


 


The manager will be in contact with you shortly to resolve your complaint.


 


Kind regards


Pharmacy Direct Team

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Jan 2023, 08:43
Official
Dear member,


 


We can confirm a manager has been in contact with you and feedback has been provided to your complaint.


 


Kind regards


Pharmacy Direct Team

MS
Mathew S's update18 Jan 2023, 15:54
Reviewer Update
After trying for I don't know how long to get a reply I posted this review and within an hour I got phoned by them. So just so everyone knows, leaving a bad review is the only way to get anything done with this company