This is the worst service EVER. Avoid using them

I called them last week Tuesday to find out why my chronic medication has not been delivered yet. The call centre agent then informs me that my claim was rejected on 3 December '24. Why were they claiming from an expired script to begin with, God knows because I submitted a new script to them 10 December. It's been 13 days and still no medication and to annoy me even further they blatantly **** when they told me my medication was dispatched and receive it by Friday 20 December. They haven't even dispatched it yet