Think of people with disabilities when delivering their medicine. Pharmacy Direct Deliveries for Bonitas.

People use Pharmacy Direct because they are forced to do so by Bonitas and/or people who are disabled or semi-disabled and needed their medicine delivered to their doors. Some patients like my wife need special medicine that must be kept cool, otherwise, the medicine becomes useless, so yes Pharmacy Direct does pack her medicine in special coolers, which is great. The problem is that my wife has been diagnosed with MS in 2016, which is a very serious muscular disease, that negatively effecting any muscle and nerve in the Body, at any time. Her MS got a lot worse during the last month and my wife can’t walk on uneven surfaces anymore (even with crutches). Personally, I still think that if Bonitas took the time to put the new generation MS medicine on their special “formulary list” my wife’s MS would not have been so bad by now. The last message that I got from our broker is that we need to upgrade to the most expensive medical aid plan before the new generation of medicine will be approved by Bonitas. I obviously can not afford the most expensive plan, otherwise, I would have upgraded a long time ago! My wife can not work and I can not even afford all the other medical-related things, never mind upgrading our medical aid plan! But Bonitas still refuses to approve my wife’s new MS prescription medicine, prescribed by a world-class specialist, practicing at the Life Groenkloof hospital. This new generation MS medicine is cheaper than her current MS medicine, but somehow that doesn’t count any points – I still can’t find the logic in that reasoning. The point is, that my wife can not walk to the gate anymore, to fetch her very expensive MS medicine from the Pharmacy Direct driver. I have registered on the Pharmacy Direct website, where clients can now edit their delivery instructions. During January 2023, I specifically changed the delivery times, so that when I am home, I can receive the medicine delivery from the Pharmacy Direct driver myself. Guess what, today the driver got here an hour and a half before the new scheduled time, so I was still at work. The driver phoned my wife which is nice, and my wife told him that we have changed the delivery times because her disease got too bad and he must please come back later. The driver didn’t return. Please sort out your logistics or communication problems, so that my wife and every sick person can get their medicine when needed. Otherwise make arrangements with local Pharmacies or Hospitals, so that patients can go and pick up the medicine when it fits into their plans or according to their lives. Or get a family member to pick it up on their behalf. Otherwise, most Pharmacies, especially the smaller ones; in our area does regular deliveries, without any problems.