1 reviews | Active since Dec 2016

25 Feb 2025, 10:43

They removed my previous review - Poor service from MANAGERS

Pharmacy Direct had the AUDACITY to report my review to HelloPeter stating that it is not accurate. The Managers handling the complaints have extremely poor complaint handling skills. It has been 2 weeks and Pharmacy Direct has not responded to my email to take accountability for the poor service and mess up on their side. I have mentioned countless times that my script ALWAYS ends in January! EVERY YEAR!! I submitted my last script in August last year, how would my final repeat be completed by the end of the year if the new 6 month script was only submitted in August? I cannot believe how poor your service is. 5+ years of using Pharmacy Direct consistently and this is the treatment I get from you guys? Unbelievable. Do not phone me, send me an email. I do not want to deal with Lyrishia or Nicole as they are *********** and lack accountability. Someone submitted my claim early and Pharmacy Direct is trying to protect their brand but clearly from the rest of these reviews, I’m not the only customer experiencing terrible service. You can continue to be dishonest to HelloPeter and report my review, I will continue to post on your social media platforms to spread awareness of your poor business practices and services.

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Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply26 Feb 2025, 11:36
Official
Dear member
 We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
 Kind regards
 Pharmacy Direct Team
's update26 Feb 2025, 12:06
Reviewer Update
No, a manager has not been in contact with me and I have not received feedback since the current HP complaint has been lodged.
I have also asked for feedback on email and NOT a phone call but clearly, you guys can't read.
's update26 Feb 2025, 19:16
Reviewer Update
I can now confirm that Sydney has been in contact with me. The complaint has finally been resolved.
I'd also like to commend Sydney for his complaint handling skills and making the effort to retain me as a Pharmacy Direct client. Thank you.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply27 Feb 2025, 11:43
Official
Dear Member 

That’s positively awesome to hear! Thank you for the feedback – we can’t wait to exceed your expectations again next time. 

Kind regards 
 
 Pharmacy Direct Team