Their poor delivery services

Their poor delivery services. My dad has been waiting and out of chronic tablets since last week. He received a sms on the 3rd of April 2025 informing him that he's pills have been dispatched and trackiing number given. Several calls (3x) has been made to Pharmacy direct and empty promises made, no sign of the delivery. They dont prioritise tge urgency of following up or fast tracking the delivery, obviouse my Dads health means nothing to them, all whats important then getting claims paid from Polmed. My dad has not been taking hes chronic meds for the past 2 weeks due to late deliveries.