AP
Anand P
1 reviews | Active since Oct 2018
20 Dec 2022, 09:17
Terrible turnaround time for uploading of scripts and delivery of medication
Unacceptable service from Pharmacy Direct. Prescription sent over a week ago and has not been actioned. Sms received on the day that the prescription was received but more than a week later, the medication has not arrived.
Medication is prescribed by a doctor for a specific reason, its ********* for the pharmacy to delay delivery and not deliver the medication timeously.
Bonitas really needs to evaluate their SLA with PharmacyDirect to ensure that members stay with Bonitas
Call ***
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Replies (2)0
Replies (2)
Pharmacy Direct (Centurion)'s replyOfficial
20 Dec 2022, 10:41 Dear member,
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply20 Dec 2022, 10:41
Official
Dear member,
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
20 Dec 2022, 14:57Dear member,
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply20 Dec 2022, 14:57
Official
Dear member,
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct Team