VS
Visheka S

1 reviews | Active since Mar 2012

13 Mar 2023, 15:18

Terrible Service from Pharmacy Direct

We have been getting our chronic meds for the past 7 years from Pharmacy Direct, so many incorect medication received over the years -this is now back and 4th .I called in over 8 times in the past 3 weeks to speak to the manager and pharmacy department to date no one has called me .I have specially asked that we do not want generic tablets and they keep on sending genrics to us . Nor does the accounts department ever call you back after numerous emails, calls etc .

Pathetic service , i will not recommend Pharmacy direct to anyone . I guess i will be taking my business elsewhere going forward.

They dont care about their clients . False promises forever ....

I would like to see if i will ever get a call from them after this review , as i have seen so many other reviews from unhappy clients .

0
Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply14 Mar 2023, 14:00
Official

Dear member

Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.

Kind regards
Pharmacy Direct Team


Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply16 Mar 2023, 10:23
Official
Dear Member

The clinical department was in contact with you and your concern discussed and feedback provided.  A statement was emailed to you this morning from the Finance Department.

Kind Regards
Pharmacy Direct Team
VS
Visheka S's update16 Mar 2023, 16:22
Reviewer Update
After this comment on hellopeter, my query was sorted out within time frame....

Craig Buys was excellent from the word go, he always communicated to me via email and phone and provided feedback to me.....

We need more people like you Craig..

Thank you once again.....
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply17 Mar 2023, 07:46
Official
Dear Member

It warms our heart to hear your positive feedback! Thank you, please email us your details so we can make sure we thank the people who helped you 

Kind Regards
Pharmacy Direct Team