Terrible service and questionable billing

I've had different encounters with Pharmacy Direct and the few times that I have used the service it's been terrible

There was a time where I contacted them via Whatsapp and the agent (of which they never give you their names) didn't assist me and said my query was sent to dispatch but she had no details of mine whatsoever I then had to send the query again and ended up getting assistance with no acknowledgment of wrongdoing or an apology at least

The agents even end the chat without alerting you

They billed my medical aid without delivering any medication or even letting me know I then enquired and I was told different stories by different agents and they ended up delivering the medication that they billed me for I then asked if that was the last time they were billing me without my knowledge and I was told that yes since my prescription is finished anyway

To my surprise, I got an SMS today (21/07/2021) advising that they have received my prescription, mind you me I didn't send them any prescription I queried this and the agent [Maria, of course I had to ask her name] advised it was a fault but didn't even apologize, when I was complaining about the service, she simply ended the chat