Terrible service and follow up

The fact that we pay so much for medical aid only to have a service provider such as pharmacy direct not deliver ones chronic meds timeously is a huge concern. Pharmacy Direct deducted from my medical aid in mid august and upon calling to find out where is my medication I'm told its been signed for and delivered. Upon checking the signature its someone else and not me and now I'm without medication once again. This after they delivered my meds to a different address the last time. Im annoyed and I will be reporting it to Bonitas and my employer.