Terrible service and customer care!

Absolute terrible experience! I don't even know why medical aids are using these people as a network provider. I have been struggling to get my CHRONIC medication for the script I handed in for over 2 weeks, after explaining to them that this is chronic and I cannot go without my medication. Numerous phone calls and messages, 2 deliveries later, and still waiting for delivery of the balance of my medication. This is enough to put me off as a first-time customer and I will rather do co-payments on scripts than struggle with these people!