UC
Uralda C
1 reviews | Active since May 2022
10 May 2022, 09:35
TERRIBLE SERVICE
EACH MONTH SOMETHING IS NOT DELIVERED ON MY CHRONIC MEDICATION.
THE EXCUSE IS EITHER THE SCRIPT HAS EXPIRED OR CO-PAYMENT NOT RECEIVED. THEN YOU HAVE TO RESUBMIT A CHRONIC SCRIPT (AGAIN) WHICH IS ALREADY SUBMITTED AND APPROVED AND SUBMIT A PROOF OF PAYMENT (AGAIN) FOR SOMETHING THAT WAS ALREADY PAID VIA THEIR OWN SYSTEMS. WHICH IS VALID FOR SIX MONTHS. THIS IS MEDICATION FOR THYROID, HIGH BLOOD PRESSURE, HEART MEDICATION ETC...
THEY ARE PLAYING WITH PEOPLE'S LIFES. TOTALLY UNACCEPTABLE
CAN'T BELIEVE BONITAS USES AND APPROVES THEM. WHAT IS WRONG WITH ANY OTHER PHARMACY THAT WE CAN'T GET OUR MEDICATION LIKE ANY NORMAL PERSON THAT PAYS FOR A MEDICAL AID...
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Replies (2)0
Replies (2)
Pharmacy Direct (Centurion)'s replyOfficial
10 May 2022, 10:13Dear member
We do apologize for this but we do have processes in place just like a normal pharmacy. At a normal pharmacy you will also have to have a valid script and pay the co-payments in order to receive the medication you need. We work the same way, we need a valid script in order to deliver meds and if there are co-payments, we need payment before we can deliver, just like any online store.
We hope you understand.
Kind regards
Pharmacy Direct Team.
We do apologize for this but we do have processes in place just like a normal pharmacy. At a normal pharmacy you will also have to have a valid script and pay the co-payments in order to receive the medication you need. We work the same way, we need a valid script in order to deliver meds and if there are co-payments, we need payment before we can deliver, just like any online store.
We hope you understand.
Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)'s reply10 May 2022, 10:13
Official
Dear member
We do apologize for this but we do have processes in place just like a normal pharmacy. At a normal pharmacy you will also have to have a valid script and pay the co-payments in order to receive the medication you need. We work the same way, we need a valid script in order to deliver meds and if there are co-payments, we need payment before we can deliver, just like any online store.
We hope you understand.
Kind regards
Pharmacy Direct Team.
We do apologize for this but we do have processes in place just like a normal pharmacy. At a normal pharmacy you will also have to have a valid script and pay the co-payments in order to receive the medication you need. We work the same way, we need a valid script in order to deliver meds and if there are co-payments, we need payment before we can deliver, just like any online store.
We hope you understand.
Kind regards
Pharmacy Direct Team.
UC
Uralda C's updateReviewer Update
10 May 2022, 13:00Hi Pharmacy Direct,
Thank you for your response.
It seems you dont understand the problem. You do have a valid script of mine (repeat script). Which is submitted every six months. It shows on the system when I log in, date of latest 6 month script submitted 30 March 2022. Yet you claim you do not have a script for me. And I receive partial delivery on my script.
Also, the point is exactly that the payment WAS made, still nothing received.
Either way, there is always some or other hiccup?
Please check your emails / system as requested before.
Thank you for your response.
It seems you dont understand the problem. You do have a valid script of mine (repeat script). Which is submitted every six months. It shows on the system when I log in, date of latest 6 month script submitted 30 March 2022. Yet you claim you do not have a script for me. And I receive partial delivery on my script.
Also, the point is exactly that the payment WAS made, still nothing received.
Either way, there is always some or other hiccup?
Please check your emails / system as requested before.
UC
Uralda C's update10 May 2022, 13:00
Reviewer Update
Hi Pharmacy Direct,
Thank you for your response.
It seems you dont understand the problem. You do have a valid script of mine (repeat script). Which is submitted every six months. It shows on the system when I log in, date of latest 6 month script submitted 30 March 2022. Yet you claim you do not have a script for me. And I receive partial delivery on my script.
Also, the point is exactly that the payment WAS made, still nothing received.
Either way, there is always some or other hiccup?
Please check your emails / system as requested before.
Thank you for your response.
It seems you dont understand the problem. You do have a valid script of mine (repeat script). Which is submitted every six months. It shows on the system when I log in, date of latest 6 month script submitted 30 March 2022. Yet you claim you do not have a script for me. And I receive partial delivery on my script.
Also, the point is exactly that the payment WAS made, still nothing received.
Either way, there is always some or other hiccup?
Please check your emails / system as requested before.