Terrible service

I called in 2 days ago for a tax certificate and then called in again yesterday to update information. I decided to query about my tax certificate and was told by the agent that the finance department would sent my email yesterday afternoon....GUESS WHAT I AM STILL WAITING. I HAVE GIVEN PHARMACY DIRECT ENOUGH TIME TO SEND THE CERTIFICATE. THE FINANCE DEPARTMENT REFUSES TO ANSWER THEIR PHONES AT THIS POINT I HAD BEEN HOLD ON FOR 45MINS AND THE AGENT DECIDED TO CUT MY CALL.....WHAT TYPE OF SERVICE DO YOU OFFER TO CLIENTS WHEN YOU DONT DO RIGHT BY THEM. EVER SINCE I HAVE BEEN USING PHARMACY DIRECT I HAVE HAD ISSUES AND I HAVE HAD ENOUGH NOW

I EXPECT WHAT I REQUESTED TO BE SENT BY 3PM TODAY AS YOU WERE MEANT TO HAVE SENT IT YESTERDAY ALREADY