Terrible Customer Service and feedback

I settle our Pharmacy Direct account as I am the primary account holder. Two to three months ago, my wife made a payment from her account, and I sent the POP to ***. To date, the amount is not reflected in the system.

I have sent various emails requesting a detailed statement which has yet to be addressed. Likewise, I have sent different WhatsApp messages, which have been ignored.

The medication delivery is brilliant - but the accounts and client service department will cost Pharmacy Direct a lot of clients at the end of the day.