Stocking bad service

Pharmacy Direct have shares in Bonitas medical aid and as a member of Bonitas I can get my medication from Pharmacy Direct without a co-payment other wise there is a 30% co-payment at any other pharmacy. In 2020 when I was released from a psychiatric hospital and submitted my script to Pharmacy Direct it took 2 weeks and a lot of fighting and phone calls to management to get my medication delivererd. Because the script was already submitted to Pharmacy Direct I couldn't get my medication at another pharmacy. Then month after month I had to go through the same procedure as their service is terrible. After 6 months I decided to rather pay the 30% co-payment and know I can collect my medication from my pharmacy. I work for an insurance company and deal with Bonitas on a daily basis and my medical aid consultant advise me to make use of Pharmacy Direct as their service has improved. What a nightmare again. I have to phone every month and put up a fight and speak to management to get my medication delivererd. My account with Pharmacy Direct is in credit but the company can't give a damn about their clients and their well-being. My script was processed the 14th of May and claim was paid by Bonitas but I was told today there is a delay at the dispensary after I was assured last month my medication will be delivered the 25th. I suffer from bipolar mood disorder and must use my chronic medication everyday. Will Pharmacy Direct pay the bill if I get hospitalized again due to their incompetence? Their is really no other alternative as to rather pay a co-payment and get my medication from my own pharmacy as to deal with a company with very poor service delivery and incompetence.