Still waiting for my meds

I contacted your call centre on 03/08 and got an attitude, got a new script on 04/08 and was loaded from the doctors, no confirmation sms, I loaded it again via your self-help service, sms received, I called again your chemist on 10/08 and Zanele was kind enough to download it from the self-service system for processing(Thank u Zanele), to date no claim from my medical aid confirming that @ least its being processed, and whatever I'm left with won't take me through the weekend, beginning of the year I dealt with the same madness having to call your call centre with no joy, I pray this yr is the end of your contract with my medical aid as I cannot keep on chasing after you.