Still totally repeatedly inefficient

Having received a phone call, following my complaints, They apologised for making an error in demanding prompt payment of R0.00, before dispatching my chronic medication & verbally informed me that I had to pay R50.20 excess. I then demanded they emailed me an invoice, which I received, also addressed to me at my old address, where I guess they will again deliver my next chronic medication!! They agreed they were informed of my change of address in Jan 2025, yet couldn't be bothered to up date my info. Never again will I use this service.