SOME WAS DELIVERED TO THE WRONG INDIVIDUAL and DECIDED NOT TO DELIVER THE REST

On 30 September 2020, I uploaded a script for additional medication to be delivered with my monthly chronic medication. After querying about the non-delivery, I was told that the medication was delivered. It was, but to the wrong individual. After much “to and fro” communication with Pharmacy Direct, I finally got my medication.

But that is only part of what this post is about.

The requested additional medication was not included in the delivery.

On the day that I got my chronic medication (8 October) I sent PD an email informing them of the short delivery. I received the following reply from Bronwyn Swartz the following day: “We hereby confirm that a request was send escalated to the pharmacy to process the medication for delivery.”

Yesterday, I sent Pharmacy Direct an email to query the delivery and to inform them that I will only be at this address until Friday.

I got the following response: “"Kindly be advise that AVAMYS was not send as the pharmacy need to confirm cash payment on the medication R254.28 please confirm if you will pay cash for AVAMYS"

I have no problem paying for anything. After all I pay a co-payment on my chronic medication each month, not "cash" but via EFT.

Why did they not confirm this with me 2 weeks ago, when I originally ordered my medication?

I have had problems with Pharmacy Direct in the past but decided to try them again, because:

1. I spend a lot of time in a small village 120 kilometres from the nearest pharmacy.

2. Bonitas threatens that, If I do not use Pharmacy Direct, they will charge me an additional co-payment of 40%.

Sadly, there has been no improvement.

Pharmacy Direct deliver medication, not “it is nice to have” items. We order medication because we need to take it some necessary to keep us alive.

And yet, this is the kind of consideration that we are dished out.