Sister's medication hasn't been delivered in 3 weeks (despite paying end of last month!)

My sister's important medication hasn't been delivered in THREE WEEKS! She pays every single month on time then fights with this useless organisation for them to deliver her medication. I called now and when I asked for the manager, the phone was put down on me TWICE! The most infuriating customer "service" I've ever received! How dare they make her beg for medication that she's already paid for?! In addition, their ********** website supplies an email address that does not work and several other links that take you to a 404 page.

On top of all of this, my late father's diabetes syringes were picked up this morning and there was no discussion of how PD was going to refund us for these. Also, why go pick up my father's medication and not deliver my sister's? WHAT THE ****!? Do they even know what they're doing there? I am so ****ing angry.

WHY does Bonitas affiliate themselves with this **** company?