Shocking service towards chronically I'll patients

We sent through my husband's chronic medication script at the end of September and they have till today not sent his meds. It's been 13 days later and we are getting one empty promice after the other. One says it has not been released as yet and will only be delivered in a weeks Tim, the other who is supposedly the 'manager' keeps on making empty promises with no delivery. The only name I have is Ruwenda who I have been told is the manager. My husband has been without his medication for a few days now...absolutely shocking service towards a client who is chronically ill and can't go a day without his meds😡😡😡 I am beyond angry because you are playing with my husband's life!!!!!!!!