Shocking service from Pharmacy direct

Health Diagnosis with the following conditions Hypertention/Gout/Diabetes Mellitus/Thombo Embolic Prophylaxis/Hyperlipdaemia/Coronary Artery Disease. My medical aid recommended I should register with Pharmacy Direct which I duly did. I have used them on 3 occasions with shocking service. First and Second experience with them, SMS from Pharmacy Direct medication will be delivered in 24 -48 hours which never happened. Contact with their call center - agents not helpful. Delivered days later. Third experience started on the 25 July 2021. Got new script from my Physician which was Emailed to Chronic Medication division on 25 July 2021. Received a call from an agent stating two of the medications were rejected. Agent was informed to send the other medication and I will contact my medical aid to find out why it was rejected. Medical aid informed me they do not cover the medication for me for my condition. Physician was contacted and new script was sent on 23 August 2021 with the two new medications to Chronic Medication Department. The medication was never delivered from the first script. Numerous emails sent to care@pharmacy direct.co.za to find out when my medication will be delivered - NO REPLY FROM THEM. Left messages on their voice prompt portal facility for them to call back which they never did but they say " YOUR CALL IS OUR PRIORITY AND AN AGENT WILL GET BACK TO YOU " On the 30 August 2021 contacted their call center at 14h42 and requested to speak to a Manager in the Chronic Department. Spoke to manager Theo, all was explained to him that I had no medication left "Response " I am sorry". he informed me he sent a email to the pharmacist to contact me. Called the call center again at 15h35 spoke to Thalo who said Theo was busy on a call, so I asked her to get Theo to call me back as I am desperate. At 17h25 still no call tried again to call them " GUESS WHAT THEY WERE CLOSED". I have got one question from the Management of Pharmacy Direct is this how you treat your clients, and YOU are playing with their lives by ignorning emails / voice prompt portal/ and the staff not resolving me as a clients enquiry. Lastly if the was a negative review i would give Pharmac y Direct a -100. lets see if they answer this rewiew with feedbackto me.