Shocking service, difficult to get hold of and get a response from them.

I am disgusted by the terrible service. My chronic medication never came on time, even after I paid my levy. I canceled with pharmacy direct, which they confirmed more than once via email and whatsapp. I still cannot claim my medication with my regular pharmacy and had to pay cash in order to get my blood pressure medication. I have emailed them more than once to cancel the claim, and all I got were emails to say someone would be in contact with me and that my email had been forwarded to someone in charge. They apologized (after me complaining that no one even followed up to find out why I was unhappy) and when I rep**** to say I still do not wish to use them as my service provider and to confirm cancellation of their claim with Bonitas, I have still had no response. I have also not been paid back the money I paid to them. Bonitas is also not much help as they say i must use pharmacy direct, which I refuse to do. I am disgusted with this service and will never recommend them to any patients that I speak to.