DW
Daleen W
1 reviews | Active since Oct 2015
28 Aug 2024, 10:14
Shocking online shopping experience
A totally shocking online shopping experience. I started the process to get a script delivered to me on 14 August. I made 12 phone calls, sent 9 email messages, 6 messages on WhatsApp to get it finalised and delivered TWO WEEKS LATER. Every time I was asked for the SAME DETAILS, which I provided several times. Using the reference number assigned to me made no difference.
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Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
28 Aug 2024, 10:24Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply28 Aug 2024, 10:24
Official
Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
02 Sept 2024, 13:15Dear member
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply02 Sept 2024, 13:15
Official
Dear member
We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
DW
Daleen W's updateReviewer Update
03 Sept 2024, 11:42Good day. Yes, they contacted me. I was told it will be communicated with the online manager, nothing else. It seems the team there do not understand how cumbersome their system is and how they are unable to create ONE chain of messages about an issue. Every time I sent a message it was a new communication and what I previously raised had to be repeated. Other online services create ONE reference number for a complaint or query, so if a new call centre agent or other staff member picks up on it he/she can she what was communicated previously. I will not use this site again, I shared my experience as a public service to caution other shoppers.
DW
Daleen W's update03 Sept 2024, 11:42
Reviewer Update
Good day. Yes, they contacted me. I was told it will be communicated with the online manager, nothing else. It seems the team there do not understand how cumbersome their system is and how they are unable to create ONE chain of messages about an issue. Every time I sent a message it was a new communication and what I previously raised had to be repeated. Other online services create ONE reference number for a complaint or query, so if a new call centre agent or other staff member picks up on it he/she can she what was communicated previously. I will not use this site again, I shared my experience as a public service to caution other shoppers.