Shocking and Totally Unacceptable Non Delivery of Chronic Medication

My husband is on chronic blood pressure medication that he needs to take religiously every day. Pharmacy Direct were supposed to deliver his medication on the 30th December. To date, after calling Pharmacy Direct and using their chat line where the issue was raised numerous times and the urgency explained, he has still not received the medication. It is now the evening of the 7th January and still no delivery. We are on the 8th day of no delivery and my husband has not been able to take his chronic medication. To add insult to injury, Pharmacy Direct were credited for these medications by my medical aid on the 26th December. As a Pharmacy, one would presume that care would be taken and there would be an understanding that chronic medication is vital and urgent and failure to take the medication may be life threatening. This is obviously not the case. It is beyond my understanding how a Pharmacy can fail to deliver medication deemed essential to a persons health and that may be life-saving. Totally unacceptable and shocking! Horrific dereliction of service!!