RG
Ronelle G

1 reviews | Active since Feb 2017

16 May 2019, 20:41

Severe side effects from missed dosage on Chronic Medication due to incorrect delivery!!!!

I take a very strong antidepressant and anxiety medication. I cannot miss one single day's dosage especially the medication for my depression which is Venlor XR 300 mg a day. If I miss one single day I start having severe side effects and become extremely sick. I updated my delivery address more and 2 months ago, but still I am not receiving my medication to my new address. I called twice and was told it was updated. I logged onto the site and updated it also. I need this as in yesterday as I am on my second day without my medication and am going to end up in the hospital if I don't get it TODAY! I have always had problems with Pharmacy direct. Your service ... or should I say lack of service is shocking and when working with a patient that's on hectic chronic medication that cannot be missed you are very very unreliable. Would not recommend you to anyone at all!!!

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply17 May 2019, 07:44
Official
Good day, 

We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback. 

Kind regards
Pharmacy Direct team 
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply17 May 2019, 09:30
Official
Dear member, 
 
We confirm that a Fund Account Manager has been in contact with you and provided you with feedback . 
 
As discussed, the medication required is not covered by your medical aid and your savings has been depleted. Therefor the item would be for your own account and can be obtained locally. We have attempted contacting you to confirm if we can include the medication in your delivery as we first required confirmation that you accept the charges however we were unsuccessful in reaching you to obtain the necessary confirmation. 
 
We will provide you with a further update on your delivery address shortly. 
 
Kind regards 
 
Pharmacy Direct team