SERVICE NON-EXISTENT - Sarah, Portia - Consultants and Manager Lauchee. ( Not sure of spelling)

<p>This was the worst experience ever. I have recently joined Pharmacy Direct seeing that they deliver to your door at no extra charge. Apart from waiting 7 to 14 days to be registered I’ve been waiting in total 3 weeks for my sons chronically medications. On Monday 26 June I received an early call to be advice that everything has been processed on the 25th and the meds will be delivered. I have been phoning ever since - Everyday a different consultant telling me the same but cannot confirm the courier company neither a track number! I phoned today to cancel my subscription due to their bad service. I was not even asked about why I cancelled and I am a NEW MEMBER!. I had to tell them why I cancelled as they did not even bother to ask and I got a reply was a one tone:”What do you want us to do”...REALLY! On top of that they confirmed that they only had the part that my medication the part that cost R14.28 and that I have to pay for. What was send to my send to my Medical aid</p> <p>25-JUN-2017 <br /> Waldo <br /> PHARMACY DIRECT <br /> PDC ********** <br /> R14.28 – Confirmed not to be covered but sent to my medical aid<br /> 25-JUN-2017 <br /> Waldo <br /> PHARMACY DIRECT <br /> PDC ********** <br /> R409.61 – Never sent with the courier company but charge to my medical aid.</p> <p>I would gladly pay the 40% and get service from Disc hem or Clicks then dealing with a company like Pharmacy Direct. The service is beyond PATHETIC and the Consultants and Manager have no interest in treating customers fairly.</p> <p>They all sound tired and miserable and not interested in dealing with clients!<br /> I will rather pay for service then dealing with a company not knowing the meaning od service delivery.</p> <p> </p>