Service Negligence

I was told that Pharmacy Direct offers a superior service, thus, I decided to try them.I completed the application and all was accepted.However, when it came to receiving my first chronic meds, the left hand did not know what the right hand was doing.I contacted them on 5/03 to advise that I would be traveling to JHB on 10/03 and asked where my meds were.The Consultant stated that it was dispatched and that I would definitely have it on 9/03.At 12:00 I contacted the Call Centre and spoke to Joyce.Joyce phoned FedEx who confirmed that the meds are enroute and that I would have it before 15:00.From 16-16:48 I was trying to escalate the matter to a Manager as I had no meds left and was traveling on 10/03 without same.Every Consultant placed me on hold for approximately 9 minutes after advising that the meds had not left the depo yet after a total of seven calls were made.The "Manager" was always busy.Eventually, Theo, who stated that he was an Account Manager, took my call.As per every call, my delivery address was confirmed, yet my meds were sent to East Londen in stead of Durban?No apologies given.I was told that they would reverse the medical aid charge and that I had to go to my old pharmacy to fill the scrip.I no longer had the script though.My calls amounted to approximately R 78.00 but was basically told "your problem" and that I had to submit a request.A Manager is supposed to make a judgement call which is indicative of good management s****s.No client retention s****s at all.I was merely informed that they will deactivate my account.DO NOT USE THEM AS THEY ARE PLAYING WITH YOUR HEALTH and do not care.